Returns and Refunds

The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post.

Antonia Burrell Skincare hopes that you will be delighted with your purchase.

If you are not completely satisfied with your purchase, simply return the unused, undamaged, unopened Goods to us in their original condition within 7 days of receipt.

Unfortunately, and without exception. we cannot accept returns on opened, used or damaged goods as we guarantee the purity, freshness and authenticity of the products..

Antonia Burrell Skincare alone, will determine this. Please submit your cancellation request to returns@antoniaburrell.com, and we will issue you with a Returns Authorization Number. Please provide full details of the customer order number and the goods which are being returned.

We will issue a refund (which will include the costs of the original delivery/order, but not the cost of returning any Goods), on receipt of unused Goods in their original condition.

Returns should be sent via recorded delivery or registered mail to the address below in the original outer packaging or any other secure packaging: Please retain your receipt as proof of postage.

Returns Department

Antonia Burrell Skincare, Returns Department, Unit 3B Ryknild Industrial Estate, Derby Road, Burton on Trent, Staffordshire, DE14 1RZ, United Kingdom.

The Goods are your responsibility until they reach us. For your own protection, we recommend that you send the Goods using a delivery service that insures you for the value of the Goods and ensure that they are packaged appropriately to avoid damage in transit.

To help us continually improve our service, please tell us the reason for returning any Goods.